The Right Info at the Right Moment Creates Value
FrontRange Voice gives your service or sales teams access to the complete, up-to-date information you have on the customer who is calling, allowing intelligent routing of calls to the appropriate contact and enabling cost-saving voice self service, among other voice technology benefits.
No Proprietary Hardware!
FrontRange Voice provides the IP communication management foundation for FrontRange ITSM. This standards-based, entirely software design provides an advanced business phone system that replaces complex, propriety telephony hardware.
A Comprehensive System
A Powerful IP-PBX business phone system
- Voice over IP (VOIP)
- Communicator softphone/agent dashboard
- Auto attendants
- Unified voice messaging and email integration
- Supports desktop VoIP phones using SIP
- On-demand and scheduled call recording
- Real-time and historical Reporting
Complete IP Contact Center Functionality
- Skills-based routing
- Interactive voice response (IVR)
- Automatic call distribution
- Quality management
- CRM and Service Desk integration
For more information, contact your FrontRange representative or your authorized FrontRange Solutions Partner.